Question 1

What is the history of the hotel? When was the hotel founded?

Accepted Answer

The Vila Vista apartment house has been in operation since 2012, Chalet Vista since 2025.

Question 2

Who is the owner/operator of the hotel?

Accepted Answer

The owner is Jibstar Distribution Ltd, it is a family run business.

Question 3

Does the hotel have any certificates or awards?

Accepted Answer

Each year the apartments receive a quality award from booking.com, and currently have a rating of 9.1.

Question 4

Is the hotel part of a network or is it independent?

Accepted Answer

We are an independent, family-owned company.

Question 5

How can I book a room?

Accepted Answer

Reservations can be made through our website www.vilavista.sk.

Question 6

What types of payments do you accept?

Accepted Answer

Cash, card, bank transfer.

Question 7

What is the cancellation policy?

Accepted Answer

Cancellation policy depends on the date of booking.

Question 8

What are the check-in and check-out times?

Accepted Answer

Check in is possible 'from 15:00, early check in for an extra charge of 10,-Eur from 13:00. Check out is possible any time until 10:00, late check out for an extra 10,-Eur until 12:00.

Question 9

Is early check-in or late check-out possible?

Accepted Answer

Early check out is possible for a surcharge of 10,-Eur from 13:00, late check out for a surcharge of 10,-Eur until 12:00. Late check-out is free of charge for bookings made through our website.

Question 10

What identification documents do I need at check-in?

Accepted Answer

ID card or passport.

Question 11

Can I extend my stay? How does it work?

Accepted Answer

It is possible to extend your stay directly at the reception, in case the room is free and we are not expecting new guests.

Question 12

What types of rooms do you offer and what are their amenities?

Accepted Answer

Deluxe one-bedroom apartments, standard one-bedroom apartments, Deluxe studios - equipped with kitchenette with living area, bathroom with toilet, double room with balcony and bathroom, single room without bathroom, toilet and shower for this room is available on the lower floor, next to the lounge. Chalet Vista is rented as a whole property.

Question 13

Do you have cots available?

Accepted Answer

Yes, we have a limited number of them, they are booked in advance at a price of 5,00 €/night

Question 14

Do you offer rooms or facilities for allergy sufferers?

Accepted Answer

Unfortunately not, but there are no carpets in the apartments and rooms.

Question 15

How many extra beds can be added to the rooms?

Accepted Answer

In apartments 1 to 2 extra beds, it is a couch for 1 to 2 persons.

Question 16

Does the hotel have air conditioning in the rooms?

Accepted Answer

No, our accommodation Vila Vista is located in a mountain environment, Chalet Vista has recuperation.

Question 17

Do the rooms have balconies or terraces?

Accepted Answer

The 3 rooms/apartments at Villa Vista have balconies, while Chalet Vista has balconies and a large terrace.

Question 18

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

No, we provide bathrobes when ordering an outdoor Finnish tub.

Question 19

Are there safes in the rooms?

Accepted Answer

No.

Question 20

What type of mattresses do you use in your rooms?

Accepted Answer

The rooms have high quality 17 cm thick mattresses.

Question 21

Do you have an iron and ironing board?

Accepted Answer

Yes, it is available on request.

Question 22

What type of breakfast do you offer?

Accepted Answer

We offer a continental breakfast on request, served in the neighbouring Koliba Bystrina.

Question 23

What time is breakfast served?

Accepted Answer

In high season from 07:30 to 10:00, off-season breakfast times may vary slightly.

Question 24

Do you offer half board or full board?

Accepted Answer

No, as we are just an accommodation facility.

Question 25

Can you cater for special dietary requirements?

Accepted Answer

Breakfast also has a gluten-free option.

Question 26

Do you offer room service?

Accepted Answer

No.

Question 27

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

No.

Question 28

Is the restaurant open to the public?

Accepted Answer

No, because we don't have a restaurant.

Question 29

Do I need to book a table at the restaurant in advance?

Accepted Answer

No, we don't have a restaurant.

Question 30

Do you accept meal vouchers?

Accepted Answer

Nope.

Question 31

Do you offer the option to order a packed lunch?

Accepted Answer

Nope.

Question 32

Do you have your own car park?

Accepted Answer

Yes, 1 parking space per apartment/room. Chalet Vista has 6 parking spaces.

Question 33

Do you offer a laundry and ironing service?

Accepted Answer

No.

Question 34

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yeah.

Question 35

Do you offer bicycle or sports equipment rental?

Accepted Answer

We can recommend rental companies in the area.

Question 36

Do you have your own exchange office or ATM in the hotel?

Accepted Answer

No.

Question 37

Do you have room to store your luggage?

Accepted Answer

Guests can store their luggage in the ski storage room or in the common room after checking out.

Question 38

Do you offer services such as massages or beauty treatments?

Accepted Answer

Not directly, but guests can order them through us.

Question 39

Do you have a fitness center?

Accepted Answer

We do not have an indoor fitness center, however, there is an outdoor workout court in the immediate vicinity.

Question 40

Do you offer conference facilities?

Accepted Answer

Yes, our lounge in Vila Vista has a capacity of about 35 people.

Question 41

What is the policy on pets?

Accepted Answer

At Villa Vista this is possible at an additional cost, but guests must inform us in advance of their stay with their dog/cat. Large breeds are not allowed. Pets are not allowed at Chalet Vista.

Question 42

Is the hotel non-smoking? Do you have facilities for smokers?

Accepted Answer

We are a non-smoking accommodation, smokers can use the area outside where there is a bench and ashtray.

Question 43

Do you have age restrictions for accommodating children?

Accepted Answer

No, we don't. Children are welcome from 0 years of age.

Question 44

What are the rules for using the wellness facilities?

Accepted Answer

The outdoor Finnish sauna and Finnish whirlpool must be booked at least one day in advance, the spa closes at 20:00.

Question 45

What are the rules for visiting guests?

Accepted Answer

Visits outside of the guests staying at Vila Vista are allowed, but are not welcome at Chalet Vista.

Question 46

Do you have a set nightly quiet hour?

Accepted Answer

Yes, the night quiet time is from 22:00 to 07:00.

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